Reference

Terms and Conditions for Your 5555zk Account

These terms set out how your 5555zk account works — what we expect from you, what you can expect from us, and how wallet transactions via DANA, OVO, and GoPay are governed.

Account eligibility appliesDANA, OVO, GoPay coveredLocal law governs accessOne account per personTerms subject to update
5555zk Terms and Conditions for Your 5555zk Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear, or if you believe a rule has been applied incorrectly to your account, our support team can walk you through it. Reach us through the channels below — we respond to account and policy queries as a priority. For wallet-specific disputes involving DANA, OVO, or GoPay, include your transaction reference when you contact us.

Live Chat Open the chat widget from any page while logged in. Describe your terms query and our team will pull up your account and the relevant clause directly.
Email Support Send your question to our support address from your registered email. Include your account ID and the section of the terms you are asking about for a faster response.
Account Help Centre The Help Centre inside your account dashboard lists common terms questions with step-by-step answers, including how payment rules apply to DANA and OVO transactions.
HOW WE HANDLE THIS

Account Security and Policy Commitments

Our obligations under these terms are not just policy text — they shape how we operate your account day to day. Here is how we apply the key areas of this agreement in practice.

Account Data Retention

We retain your account data for as long as required under the terms and applicable regulations. You may request a summary of data held against your account by contacting support with your account ID.

Wallet Verification Steps

Before any withdrawal is processed to DANA, OVO, or GoPay, we verify that the wallet belongs to the registered account holder. This step protects both parties and is a condition of these terms.

Cookie and Session Rules

We use session cookies to keep your account secure while you browse. No payment data is stored in cookies. You can review cookie behaviour through your browser settings at any time.

Requesting Term Changes

If you disagree with an update to these terms, you have the right to close your account before the new terms take effect. Contact support to initiate account closure and confirm any pending wallet balance.

Common Questions About Our Terms

These are the terms questions we get most often from account holders. Each answer reflects how the relevant clause works in practice on 5555zk.

Yes. Every deposit and withdrawal made via DANA, OVO, or GoPay is covered by these terms alongside the individual wallet provider's own conditions. Both sets of rules apply simultaneously.

The conflicting clause does not apply to you. Local law takes precedence. The rest of these terms remain in effect and still govern your account and transactions.

No. These terms permit one account per person. Duplicate accounts are a breach of our terms and may result in all associated accounts being suspended, including any pending wallet balances.

We notify account holders through their registered contact when terms change. Continuing to use your account after the update date means you accept the revised version.

Contact support via live chat or email using your registered account address. State that you want a data summary. Our team will process your request in line with the retention clause in these terms.

Reach out to support with your account ID and the specific clause you believe was applied incorrectly. We review each case against the written terms and respond with a clear explanation.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.